/* iVos Kunden-App (app.ivos.ir) — eigenes, mobil-first Design-System. Hell/Dunkel automatisch, RTL, Farsi.
   Phase 1: Install-Gate (nur Homescreen) + App-Shell. Login/Kern folgen in Phase 2/3. */

:root{
  --bg:#F3F5F2; --card:#FFFFFF; --card-2:#F7F8F5;
  --ink:#181B17; --soft:#535D56; --faint:#7C857E; --line:#E2E4DE; --line-2:#D0D3CC;
  --forest:#1F3F33; --forest-ink:#1F3F33; --gold:#C8951F; --gold-2:#E6B43C;
  --green:#18A07A; --shadow:0 20px 50px -30px rgba(24,27,23,.45);
  --grad:linear-gradient(120deg,#163C31 0%,#1F6F58 55%,#18A07A 110%);
}
@media (prefers-color-scheme:dark){
  :root{
    --bg:#0F120D; --card:#161A13; --card-2:#1B1F17;
    --ink:#E9ECE5; --soft:#A0AAA0; --faint:#79837A; --line:#262B22; --line-2:#333A2E;
    --forest:#8FC7AE; --forest-ink:#8FC7AE; --gold:#E6B43C; --gold-2:#F0C862;
    --green:#35C495; --shadow:0 24px 60px -34px rgba(0,0,0,.7);
  }
}
/* touch-action:manipulation = Standard-Weg gegen iOS-Doppeltipp-Zoom (Pinch-Zoom bleibt für Barrierefreiheit). */
*{box-sizing:border-box;touch-action:manipulation}
/* Root NIE scrollen → kein Phantom-Dokument-Scroll (iOS-Seiten-Scrollindikator, der die erste
   Geste abfängt). Gescrollt wird ausschliesslich in .wrap (Login/OTP) bzw. .app-body (Home). */
html,body{height:100%;overflow:hidden;touch-action:manipulation;overscroll-behavior:none}
/* Root-Hintergrund = Karten-/Nav-Farbe: falls iOS unter der fixierten App-Fläche doch ein paar Pixel
   freilässt (Chrome-Leiste/Safe-Area), verschmilzt der Rest optisch mit der Bottom-Nav statt als
   schwarze Lücke zu wirken. Der eigentliche App-Hintergrund liegt auf body/#screen-home. */
html{background:var(--card)}
body{
  margin:0;background:var(--bg);color:var(--ink);
  font-family:'Vazirmatn',system-ui,-apple-system,"Segoe UI",sans-serif;
  -webkit-font-smoothing:antialiased;line-height:1.7;-webkit-text-size-adjust:100%;
  /* KEINE Safe-Area am body: erzeugte Ueberhang > 100dvh (= die zweite Scroll-Ebene).
     Insets handhaben .wrap und #screen-home (app-bar/app-nav) selbst. */
}
[hidden]{display:none !important}

/* ── gemeinsame Bausteine ── */
/* Genau viewporthoch + eigener Scroll: hohe Karten (OTP auf kleinen Handys) scrollen HIER,
   nicht am Dokument. `safe center` = zentriert, schneidet aber bei Ueberlauf oben nicht ab. */
.wrap{height:100dvh;overflow-y:auto;-webkit-overflow-scrolling:touch;
  display:flex;flex-direction:column;align-items:center;
  justify-content:center;justify-content:safe center;
  padding:calc(env(safe-area-inset-top) + 1.4rem) calc(env(safe-area-inset-right) + 1.4rem)
          calc(env(safe-area-inset-bottom) + 1.4rem) calc(env(safe-area-inset-left) + 1.4rem)}
.card{width:100%;max-width:25rem;background:var(--card);border:1px solid var(--line);
  border-radius:1.4rem;padding:1.9rem 1.5rem;box-shadow:var(--shadow)}
.logo{width:3.6rem;height:3.6rem;margin:0 auto 1rem;border-radius:1rem;display:grid;place-items:center;
  background:radial-gradient(circle at 32% 28%,var(--gold-2),var(--gold) 78%);color:#fff;
  box-shadow:0 10px 24px -8px rgba(200,149,31,.6)}
.logo svg{width:2.1rem;height:2.1rem}
h1{margin:0 0 .5rem;font-size:1.4rem;font-weight:800;letter-spacing:-.01em;text-align:center;text-wrap:balance}
.brand{color:var(--forest)}
.lead{margin:0;color:var(--soft);font-size:.96rem;text-align:center;text-wrap:balance}

/* ── Install-Gate (im Browser) ── */
.gate-badge{display:flex;align-items:center;justify-content:center;gap:.4rem;margin:0 auto 1.15rem;width:max-content;
  font-size:.76rem;font-weight:700;color:var(--gold);background:rgba(200,149,31,.12);
  border:1px solid rgba(200,149,31,.3);border-radius:2rem;padding:.3rem .75rem}
.gate-badge svg{width:.95rem;height:.95rem}
.btn{display:flex;width:100%;align-items:center;justify-content:center;gap:.5rem;margin-top:1.3rem;
  padding:.95rem 1rem;border:0;border-radius:.95rem;font:inherit;font-weight:700;font-size:1rem;color:#fff;
  background:var(--grad);box-shadow:0 10px 26px -12px rgba(24,160,122,.6);cursor:pointer}
.btn svg{width:1.15rem;height:1.15rem}
.btn:active{transform:translateY(1px)}

/* Maskottchen als App-Logo (überschreibt die 42px-Default-Breite aus mascot.css) */
.ivos-mascot.app-logo{ display:block; width:4.9rem; margin:0 auto 1.1rem; cursor:default; }

/* iOS-Schritte — Zahl oben-bündig, Text als sauber umbrechender Block (kein schiefes Zentrieren) */
.steps{margin:1.4rem 0 0;padding:0;list-style:none;display:flex;flex-direction:column;gap:.6rem}
.step{display:flex;align-items:flex-start;gap:.7rem;background:var(--card-2);border:1px solid var(--line);
  border-radius:.9rem;padding:.85rem .95rem;font-size:.95rem;text-align:start}
.step .num{flex:none;width:1.8rem;height:1.8rem;border-radius:50%;display:grid;place-items:center;
  font-weight:800;font-size:.85rem;color:#fff;background:var(--forest);margin-top:.05rem}
@media (prefers-color-scheme:dark){.step .num{color:#0F120D}}
.step-tx{flex:1;min-width:0;line-height:1.95;color:var(--ink);overflow-wrap:break-word}
.step-tx b{color:var(--forest);font-weight:800}
.step .ic{flex:none;display:inline-grid;place-items:center;color:var(--gold);vertical-align:-.35em}
.step .ic svg{width:1.3rem;height:1.3rem}
.gate-note{margin:1.15rem 0 0;font-size:.82rem;color:var(--faint);text-align:center;line-height:1.7}

/* ── App-View (installiert / standalone) ── */
.app-hello{text-align:center}
.app-hello .pill{display:inline-flex;align-items:center;gap:.4rem;margin-top:1.1rem;font-size:.84rem;font-weight:700;
  color:var(--green);background:rgba(24,160,122,.12);border:1px solid rgba(24,160,122,.28);
  border-radius:2rem;padding:.35rem .8rem}
.app-hello .dot{width:.55rem;height:.55rem;border-radius:50%;background:var(--green)}

/* ── Login / OTP / Screens (Phase 2) ── */
.logo.warn{background:radial-gradient(circle at 32% 28%,#F0A566,#C0392B 82%)}
.field-label{display:block;text-align:start;font-size:.82rem;font-weight:700;color:var(--soft);margin:1.2rem 0 .45rem}
.field{width:100%;padding:.9rem 1rem;border:1.5px solid var(--line-2);border-radius:.9rem;background:var(--card-2);
  color:var(--ink);font:inherit;font-size:16px;line-height:1.6;transition:border-color .16s,box-shadow .16s}
.field::placeholder{color:var(--faint)}
.field:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 4px rgba(200,149,31,.14)}
.otp-input{text-align:center;font-size:1.6rem;font-weight:800;letter-spacing:.5rem;padding:.9rem .5rem;
  font-variant-numeric:tabular-nums;margin-top:1.2rem}
.field-err{margin:.6rem 0 0;font-size:.85rem;color:#C0392B;text-align:center;font-weight:600}
@media (prefers-color-scheme:dark){.field-err{color:#F0A566}}
.link-btn{display:block;width:100%;margin-top:.7rem;padding:.6rem;background:none;border:0;color:var(--soft);
  font:inherit;font-size:.88rem;font-weight:600;cursor:pointer;border-radius:.7rem}
.link-btn:hover{color:var(--ink)}
.link-btn:disabled{color:var(--faint);cursor:default}
.btn:disabled{filter:grayscale(.3);opacity:.65;cursor:default}
a.btn{text-decoration:none}
.spinner{width:2.2rem;height:2.2rem;margin:.5rem auto 1.1rem;border-radius:50%;
  border:3px solid var(--line-2);border-top-color:var(--gold);animation:spin .7s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}

/* ── Home-App (Phase 3): Vollbild-Layout mit Top-Bar + Bottom-Nav ── */
/* 100dvh statt inset:0-Höhe: iOS (Safari-Chrome kollabiert / Standalone) meldet sonst eine zu große
   Layout-Höhe → die Bottom-Nav "schwebte" mit schwarzer Lücke über dem Bildschirmrand. dvh trackt den
   sichtbaren Viewport live; 100vh bleibt als Fallback für alte Browser. */
#screen-home{position:fixed;inset:0;bottom:auto;height:100vh;height:100dvh;z-index:5;background:var(--bg);display:flex;flex-direction:column}
.app-bar{flex:none;display:flex;align-items:center;gap:.6rem;padding:calc(env(safe-area-inset-top) + .7rem) 1rem .7rem;
  background:var(--card);border-bottom:1px solid var(--line)}
.app-bar-brand{font-weight:800;font-size:1.1rem;color:var(--forest);letter-spacing:.01em}
.site-select-wrap{flex:1;display:flex;align-items:center;gap:.4rem;min-width:0;background:var(--card-2);
  border:1px solid var(--line);border-radius:.7rem;padding:0 .6rem}
.site-select-wrap svg{flex:none;width:1rem;height:1rem;color:var(--gold)}
.site-select{flex:1;min-width:0;border:0;background:none;color:var(--ink);font:inherit;font-size:.9rem;
  padding:.55rem 0;-webkit-appearance:none;appearance:none;text-align:start}
.site-select:focus{outline:none}
.app-bar-btn{flex:none;width:2.3rem;height:2.3rem;display:grid;place-items:center;border:1px solid var(--line);
  border-radius:.7rem;background:var(--card-2);color:var(--soft);cursor:pointer}
.app-bar-btn svg{width:1.2rem;height:1.2rem}

.app-body{flex:1;overflow-y:auto;-webkit-overflow-scrolling:touch;padding:1.15rem 1rem 1.4rem}
/* Benachrichtigungs-Karte (Web-Push aktivieren) */
.push-card{display:flex;align-items:center;gap:.7rem;margin:0 0 1.1rem;padding:.8rem .9rem;border-radius:.9rem;
  background:linear-gradient(135deg,var(--gold-wash),var(--card));border:1px solid #EBDBB3}
@media (prefers-color-scheme:dark){.push-card{border-color:#3a3010}}
.push-card-ic{flex:none;width:2.2rem;height:2.2rem;display:grid;place-items:center;border-radius:50%;
  background:radial-gradient(circle at 32% 28%,var(--gold-2),var(--gold) 78%);color:#fff}
.push-card-ic svg{width:1.2rem;height:1.2rem}
.push-card-tx{flex:1;min-width:0;display:flex;flex-direction:column;gap:.1rem}
.push-card-tx b{font-size:.9rem;font-weight:800;color:var(--ink)}
.push-card-tx span{font-size:.78rem;color:var(--soft);line-height:1.5}
.view-title{font-size:1.2rem;font-weight:800;margin:0 0 .35rem}
.view-sub{color:var(--soft);font-size:.9rem;margin:0 0 1rem}
.view-head{display:flex;align-items:center;justify-content:space-between;gap:.6rem;margin-bottom:.9rem}
.field-hint{margin:.5rem .1rem 0;font-size:.8rem;color:var(--faint)}
textarea.field{resize:vertical;min-height:6rem;line-height:1.8}
input.field + .field,textarea.field{margin-top:.7rem}
.btn-sm{flex:none;padding:.5rem .85rem;border:0;border-radius:.7rem;font:inherit;font-weight:700;font-size:.85rem;
  color:#fff;background:var(--grad);cursor:pointer}
.back-btn{background:none;border:0;color:var(--soft);font:inherit;font-weight:700;font-size:.9rem;cursor:pointer;
  padding:.3rem 0 .9rem;display:inline-flex;gap:.3rem;align-items:center}

/* Listen (Änderungen / Tickets) */
/* Abschnitts-Überschrift über Listen (z. B. «درخواست‌های قبلی») — trennt Formular und Verlauf sauber */
.list-cap{margin:1.6rem 0 .2rem;font-size:.95rem;font-weight:800;color:var(--soft)}
.list{margin-top:1.1rem;display:flex;flex-direction:column;gap:.6rem}
.list-cap + .list{margin-top:.4rem}
.list-item{width:100%;text-align:start;background:var(--card);border:1px solid var(--line);border-radius:.9rem;
  padding:.85rem .95rem;cursor:pointer;display:flex;flex-direction:column;gap:.35rem;font:inherit;color:var(--ink)}
.list-item:hover{border-color:var(--line-2)}
.list-top{display:flex;align-items:center;justify-content:space-between;gap:.6rem}
.list-title{font-weight:700;font-size:.94rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}
.list-meta{font-size:.76rem;color:var(--faint);font-variant-numeric:tabular-nums}
.list-desc{font-size:.85rem;color:var(--soft);overflow:hidden;text-overflow:ellipsis;display:-webkit-box;
  -webkit-line-clamp:2;-webkit-box-orient:vertical}
.empty{text-align:center;color:var(--faint);font-size:.9rem;padding:2rem 1rem}

/* Status-Badges */
.badge{flex:none;font-size:.72rem;font-weight:800;padding:.18rem .55rem;border-radius:2rem;white-space:nowrap}
.badge.received,.badge.open{background:rgba(200,149,31,.16);color:var(--gold)}
.badge.building,.badge.answered{background:rgba(24,160,122,.16);color:var(--green)}
.badge.done,.badge.closed{background:var(--line);color:var(--soft)}
.badge.rejected{background:rgba(192,57,43,.16);color:#C0392B}
@media (prefers-color-scheme:dark){.badge.rejected{color:#F0A566}}

/* Ticket-Thread (Chat) */
.thread{display:flex;flex-direction:column;gap:.6rem;margin:1rem 0}
.bubble{max-width:85%;padding:.7rem .9rem;border-radius:1rem;font-size:.92rem;line-height:1.8}
.bubble .b-time{display:block;font-size:.68rem;margin-top:.35rem;opacity:.7}
.bubble.customer{align-self:flex-start;background:var(--grad);color:#fff;border-bottom-inline-start-radius:.25rem}
.bubble.staff{align-self:flex-end;background:var(--card);border:1px solid var(--line);color:var(--ink);border-bottom-inline-end-radius:.25rem}
.reply-actions{display:flex;align-items:center;gap:.7rem;margin-top:.6rem}
.reply-actions .btn{width:auto;flex:1;margin-top:0}
.reply-actions .link-btn{width:auto;margin-top:0}

/* Bottom-Nav */
.app-nav{flex:none;display:flex;border-top:1px solid var(--line);background:var(--card);
  padding-bottom:env(safe-area-inset-bottom)}
.nav-btn{flex:1;display:flex;flex-direction:column;align-items:center;gap:.2rem;padding:.65rem;border:0;
  background:none;color:var(--faint);font:inherit;font-size:.72rem;font-weight:700;cursor:pointer}
.nav-btn svg{width:1.4rem;height:1.4rem}
.nav-btn.is-active{color:var(--gold)}
.nav-ic-wrap{position:relative;display:inline-flex}
.nav-badge{position:absolute;top:-.35rem;inset-inline-end:-.55rem;min-width:1.05rem;height:1.05rem;padding:0 .22rem;
  border-radius:1rem;background:#C0392B;color:#fff;font-size:.66rem;font-weight:800;display:grid;place-items:center;
  line-height:1;border:2px solid var(--card)}

/* Toast (Erfolg) */
.toast{position:fixed;inset-inline:1rem;bottom:calc(env(safe-area-inset-bottom) + 4.7rem);z-index:20;
  background:var(--forest);color:#fff;text-align:center;padding:.8rem 1rem;border-radius:.8rem;font-weight:700;
  font-size:.9rem;box-shadow:0 12px 30px -12px rgba(0,0,0,.5);animation:toastIn .25s ease}
@media (prefers-color-scheme:dark){.toast{background:#18A07A;color:#06231A}}
@keyframes toastIn{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}

button:focus-visible,a:focus-visible,select:focus-visible{outline:2px solid var(--gold);outline-offset:2px}
@media (prefers-reduced-motion:reduce){*{transition:none !important;animation:none !important}.spinner{animation:spin 1s linear infinite}}